Privacy Requests & Grievance Redressal
You control your personal data. Use this page to ask us to show, correct or delete your data, to withdraw consent, to stop marketing messages, or to make a complaint. There is no fee.
1. How to contact us
Subject line: "Privacy Request"
10:00 AM to 06:00 PM
Pranava's Interlux, Hi-Tech City, Hyderabad, Telangana, India
2. What you can ask for
| Request | What we do |
|---|---|
| Access | Give you a summary of the personal data we hold about you, what we do with it, and who we have shared it with. |
| Correction or update | Correct inaccurate data, complete it, or update it, for example a new phone number. |
| Erasure | Delete your data when it is no longer needed for the purpose it was collected or you withdraw consent, unless the law requires us to keep it. We will tell you if we must keep some of it, and why. |
| Withdraw consent | Stop the processing that relied on your consent. It is as easy to withdraw as it was to give. |
| Stop marketing | Stop calls, SMS, WhatsApp and email promotions. You can also reply STOP to any message, or use the unsubscribe link in any email. |
| Nominate someone | Name a person who can exercise your rights if you die or cannot act for yourself. |
| Complaint | Tell us about any concern about how we handled your data. See section 5. |
3. What to include
- Your full name and the phone number or email you used with us.
- What you want us to do, and any detail that helps us find your record, such as the property you enquired about and the approximate date.
4. Checking who you are
To protect your data from being given to the wrong person, we confirm that the request comes from you. We keep this proportionate: usually we reply to the same phone number or email you used with us, or ask you to confirm a detail from your enquiry. We will not ask for Aadhaar, PAN or other government identity documents unless there is no other reasonable way to confirm your identity, and we will explain why if so.
5. Complaints and escalation
- Write to us. Send your complaint to info@indigoprojects.in with the subject "Privacy Complaint". We will acknowledge it within 3 working days.
- Our response. We aim to resolve your complaint within 30 days. If it needs longer, we will tell you why and when to expect an answer. In every case we follow the time limit set by law.
- Escalate. If you are not satisfied, reply to our answer with the subject "Escalation". The proprietor of Indigo Projects will personally review it and reply.
- Outside bodies. If your complaint is still not resolved, you may complain to the Data Protection Board of India once it is in operation, after first raising it with us. For matters about a real estate agent or project, you may also approach the Telangana Real Estate Regulatory Authority.
6. Our response times
| Step | Our aim |
|---|---|
| Acknowledge your request or complaint | Within 3 working days |
| Marketing opt-out and consent withdrawal | Marketing stops as soon as possible, and within 7 days at the latest |
| Access, correction and erasure requests | Within 30 days |
| Complaints | Within 30 days, and always within the period the law allows |
These are our service targets. If the law sets a different time limit, we follow the law.
7. If we cannot do what you ask
Sometimes we cannot fully act on a request, for example because the law requires us to keep a record, or because it would reveal another person's data. We will tell you clearly what we did, what we could not do and why, and how you can take the matter further.
Related pages: Privacy Policy · Marketing and Communications Notice · Cookie Policy