Privacy Policy
This Privacy Policy explains how Indigo Projects collects, uses, shares and protects your personal data when you visit indigoprojects.in, send us an enquiry, or deal with us by phone, WhatsApp, email or in person. We have written it in plain language.
We follow the principles of the Digital Personal Data Protection Act, 2023 (the "DPDP Act") and the Digital Personal Data Protection Rules, 2025 (the "DPDP Rules"), and we are applying them to our enquiry handling ahead of the dates on which their main duties start. We also follow other Indian laws that apply to us.
1. Who we are
Indigo Projects ("Indigo Projects", "we", "us") is a sole proprietorship based in Hyderabad, Telangana, India. We help buyers, investors and tenants find commercial and other properties. We are registered with the Telangana Real Estate Regulatory Authority as a real estate agent (TG RERA Agent Registration No. A02400004070, valid until 28 February 2030). The registered agent is Nerodi Hemalaxmi, who carries on business as Indigo Projects.
We decide why and how the personal data collected through our website and enquiries is used. Under the DPDP Act this makes us the "Data Fiduciary" for that data.
Proprietor: Nerodi Hemalaxmi
GSTIN: 36AIHPH1859D3ZC
2. Personal data we collect
| Where it comes from | What we collect |
|---|---|
| Enquiry, contact and site-visit forms on this website | Your name, phone number, the type of property you are interested in (commercial, residential, land or investment), the property or project you ask about, your preferred visit date and time (if you give them), your message, and your email address or company name where a form asks for it. We also keep a record of what you agreed to, when, and on which page. |
| WhatsApp, phone calls and email | Your phone number and WhatsApp profile name, the messages and files you send us, and notes we make about your requirements. |
| Site visits and meetings | Your name, contact details and notes about the properties you viewed and what you are looking for. |
| Facebook, Instagram and Google advertisements | If you submit a lead form or click through an advertisement of ours, the details you enter in that form, which the advertising platform passes to us, and advertising identifiers described in our Cookie Policy. |
| Your device, automatically | IP address, browser and device type, pages visited, the page that referred you, approximate location derived from your IP address, and cookie or pixel identifiers. See our Cookie Policy. |
We do not ask for Aadhaar, PAN, bank or card details, passwords or OTPs through our website forms. Please do not send them to us through a form. If a developer or lender needs identity or financial documents later, you will deal with them directly under their own process.
3. Why we use your data, and our basis for doing so
| Purpose | Basis |
|---|---|
| Respond to your enquiry, call you back and arrange a site visit | Your consent, given by ticking the consent box on the form. |
| Share your enquiry with the developer or authorised sales team of the property you asked about | Your consent, explained in the notice shown on the form. |
| Send you property updates and promotional messages by phone, SMS, WhatsApp or email | Your separate, optional consent. You can say no and still send an enquiry. |
| Run advertisements and measure how our website is used | Your consent through our cookie banner. See the Cookie Policy. |
| Keep business and RERA-related records, handle complaints, and establish or defend legal claims | Our legal obligations and the uses the law permits without consent. |
| Keep the website secure and prevent misuse or fraud | Reasonable security safeguards and the uses the law permits without consent. |
We use your data only for the purposes above. If we want to use it for a new purpose, we will tell you and ask for consent where the law requires it.
4. Consent and how to withdraw it
Where we rely on your consent, it is free, specific and given by a clear action, such as ticking an unticked box. We keep marketing consent separate from enquiry consent, and we never make marketing consent a condition of sending a basic property enquiry.
You can withdraw consent at any time, as easily as you gave it. Reply STOP to any of our messages, tell us on a call, or email info@indigoprojects.in. After you withdraw, we stop the processing that depended on that consent within a reasonable time and tell any developer who received your details if the law requires. Withdrawal does not affect what we lawfully did before you withdrew. You can also use the steps on our Privacy Requests page.
5. Who we share your data with
- Developers and authorised sales teams. We share your name, phone number and enquiry details with the developer, builder or authorised sales team responsible for the property you asked about, so they can respond and arrange visits or bookings. We do not send your details to developers of properties you did not ask about.
- Service providers. Companies that help us run our website and enquiries, such as those listed in section 6. They may use your data only to provide their service to us.
- Professional advisers. Our lawyers, accountants and auditors, where needed and under confidentiality.
- Authorities. Courts, police, the Telangana Real Estate Regulatory Authority and other government bodies, where the law requires or permits us to disclose.
We do not sell your personal data.
6. Tools and service providers we use
We use the following kinds of third-party services. Some of them process data outside India (see section 12).
| Service | What it does for us |
|---|---|
| WordPress website and our hosting provider | Runs and stores our website, and keeps security logs and backups. |
| FormSubmit (formsubmit.co) | Delivers the content of our website forms to our email inbox. |
| WhatsApp (Meta) | Lets you message us. Some of our forms open WhatsApp with your message pre-filled. Nothing is sent until you press send in WhatsApp. WhatsApp's own privacy policy applies to that chat. |
| Google Maps, Google Fonts and Font Awesome (via a content delivery network) | Show maps, fonts and icons on our pages. Your browser contacts these providers when the page loads. |
| Meta (Facebook and Instagram) and Google advertising and analytics tools | Measure and improve our advertising and website. These load only if you accept the relevant cookies. See the Cookie Policy. |
| Our email and customer-records tools | Store and manage enquiries and send our emails and messages. |
7. Cookies, pixels and similar technologies
We use essential cookies that the website needs to work. We use analytics and advertising cookies and pixels only after you agree to them through our cookie banner. You can change your choice at any time from the Cookie Preferences link in our website footer. Full details are in our Cookie Policy.
8. How long we keep your data
- Enquiry and site-visit records: kept while your enquiry is active and for a reasonable period afterwards so that we can follow up and answer your questions. After that we delete or anonymise them.
- Marketing details: kept until you withdraw consent or opt out, then deleted, except for the minimum record that you opted out so that we do not contact you again.
- Records of consent and requests: kept as proof of what you agreed to and how we responded.
- Records the law requires us to keep, such as books of account and records a real estate agent must maintain under the Telangana RERA Rules: kept for as long as the law requires.
We do not keep personal data longer than needed for the purpose it was collected, unless the law requires it. You can ask us to delete your data at any time (see section 10).
9. Security and data breaches
We take reasonable security steps to protect your data, including limiting access to people who need it, using password-protected accounts and secure (HTTPS) connections, and keeping our website software and backups up to date with our hosting provider. No online system is completely secure, so we cannot promise absolute security.
If a personal data breach affects you, we will inform you and the Data Protection Board of India as the law requires, explaining what happened, the likely effect and what you can do.
10. Your rights
- To ask for a summary of the personal data we hold about you and who we shared it with.
- To ask us to correct, complete or update your data.
- To ask us to erase your data when it is no longer needed for the purpose it was collected, or when you withdraw consent, unless the law requires us to keep it.
- To withdraw consent at any time.
- To make a complaint and have it dealt with, using our Privacy Requests and Grievance Redressal process.
- To nominate another person to exercise these rights for you if you die or cannot act for yourself.
If you are not satisfied with our reply to a complaint, you may complain to the Data Protection Board of India once it is in operation, and you may also approach other authorities that have jurisdiction.
11. Children
Our website and services are for adults. We do not knowingly collect personal data from anyone under 18 years of age, and we do not track or send targeted advertising to children. If you are a parent or guardian and believe a child has sent us their details, contact us and we will delete them.
12. Transfers outside India
Some of the services in section 6, such as those run by Google and Meta, may process data on servers outside India. We use them only for the purposes in this policy. The DPDP Act allows transfers outside India except to countries the Central Government restricts, and we will follow any such restriction.
13. Links to other websites
Our website links to developer websites, social media and other third-party sites. We do not control them and are not responsible for their privacy practices. Please read their policies before giving them your data.
14. Changes to this policy
We may update this policy from time to time. We will post the new version here with a new "Last updated" date. If a change affects how we use your data in a way that needs your consent, we will ask for it.
15. Contact us
For any question about this policy or your data, write to info@indigoprojects.in or call +91 90591 11856 between 10:00 AM and 06:00 PM, or send a message on WhatsApp.
Related pages: Privacy Requests · Cookie Policy · Marketing and Communications Notice · Terms of Advisory